Shipping policy

We currently ship using Evri and Royal Mail with plans to introduce additional delivery options in the future.

All orders are handmade to order, so please allow 5–7 working days for your parcel to be processed and dispatched.

Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable).

Delivery times may vary depending on your location and the courier service. Please note:

During busy periods (such as holidays, sales, or new launches), dispatch and delivery times may be slightly longer
Delays caused by the courier are outside of our control

Please ensure your shipping address is correct at checkout — we cannot be responsible for parcels sent to incorrect addresses
Once your parcel has been dispatched, responsibility lies with the courier
We are not liable for delays, lost, or damaged parcels, but we will always do our best to help resolve any issues

If your parcel has not arrived within a reasonable timeframe, please contact us at:
📧 shopmischievousmelts@gmail.com

We may ask you to: